Return Policy

We want you to have a smooth shopping experience. If you are not fully satisfied with your purchase, this Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

  • Items must be returned within 7–14 days of delivery (adjust as per your store policy).

  • Products must be unused, unworn, and in the original packaging with all tags intact.

  • Certain items, such as personal care products, intimate goods, or custom/personalized items, may not be eligible for return.

2. Non-Returnable Items

  • Sale, clearance, or discounted items are final and cannot be returned unless defective or damaged.

  • Gift cards and downloadable products are non-refundable.

3. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days (bank timelines may vary).

4. Exchanges

  • Exchanges are allowed only for defective or damaged products. If the same item is not available, a refund will be issued.

5. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service to ensure the product reaches us safely.

6. Damaged or Defective Products

  • If you receive a damaged or defective product, please notify us immediately with proof of the issue.

  • We will arrange for a replacement or issue a refund based on your preference.

7. Policy Updates

We may revise this Return & Refund Policy at any time. Updates will be effective once posted on this page.